From Service Tickets to Site Installations — Tracked End-to-End
Manage IT support, CCTV, and network installation businesses with ticketing, technician dispatch, equipment tracking, and SLA visibility.
Technical Service Businesses That Run on Tickets & Sites
Key Capabilities
Ticketing, dispatch, and asset tracking, all stitched together for technical service teams.
Service Ticket Management
Capture, prioritize, and track tickets from creation to resolution with SLA timers.
Installation & Maintenance Tracking
Manage install jobs, scheduled maintenance, and recurring service visits.
Equipment & Device Records
Track every device by serial, location, warranty, and service history.
Technician Assignment & Dispatch
Match the right technician to each ticket by skill, availability, and proximity.
Service History Tracking
Full audit trail per device and per customer — nothing gets lost between visits.
Parts & Inventory
Track parts used per ticket. Auto-deduct from stock and trigger reorders.
SLA & Contract Management
Manage service contracts with hours, response times, and renewal tracking.
Quotation & Invoicing
From scope to quote to invoice — one continuous flow with payment tracking.
Customer Notifications
Auto-notify customers on ticket open, technician en route, and resolution.
Never Miss an SLA Again
SLA timers run automatically from the moment a ticket is opened. Approaching breach? The right people know. Customers see status updates without chasing you.
- Real-time SLA timers per ticket
- Auto-escalation for high-priority customers
- Customer-facing ticket status (no more "any update?")
- Monthly SLA performance reports
Technical Services Questions
See the Technical & IT Edition in action
Tell us about your support contracts and install projects. We will show ServiceSuite running them.